In the article, Starbursting Technique: Evaluating New Ideas, you can find more details about the Starbursting and how to apply it in practice. Define Non-structured: In this one, the conversation evolves the questions. It is not a recommended method, but sometimes, it can be a method, especially when the interview happens without prior planning. Green hat: the green hat aims to discuss the positive and creative ideas that can be used to solve the problem. Creating solutions for a direct customer—bespoke solutions—offer designers the advantage of speaking directly and frequently with a few target users, permitting them to participate in the design, PI Planning, System Demos, and other SAFe events. In some organizations, Customers are considered part of the team, so creating a Persona to represent them isn’t typically needed but may be helpful when the organization is highly distributed. Das Design Thinking Toolbook bietet fünf entscheidende Elemente, die es besonders für Einsteiger und zur Vertiefung von Design Thinking Wissen zu einem unverzichtbaren Arbeitswerkzeug macht:

The Design Thinking Toolbox - Online Course - FutureLearn

Observation is the most commonly used method in most design projects. We observe the users’ context of use. The observation could be through taking notes or participating with the users to practice their experience. Usually, this method is underestimated, especially when we use it all the time. Understanding the importance of observation allows us to open our eyes and see the user practice as valuable data to use in the next stages of the design thinking process. Interviews and Focus Group Tools:In contrast, in an indirect customer market, which is common in B2C solutions, product teams need a way to maintain a connection with their target customers. So, they develop ‘personas,’ fictional consumers and users derived from user research. [2] They depict the people who might similarly use a product or solution, providing insights into how real users would engage with a solution. User personas also support market segmentation strategy by offering a concrete design tool to reinforce that products and solutions are created for people. Personas drive product development and several SAFe practices, as shown in Figure 3. Figure 3. How Personas can drive key activities in SAFe Dorst, K. (2010). The nature of design thinking. In Design thinking research symposium. DAB Documents. Snyder, Carolyn. Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces. Morgan Kaufmann, 2003. The first stage of the Design Thinking process is to empathize with your users by collecting as much information about them as you can with different set of tools. This human-centered approach helps experts focus on the user instead of their own assumptions about a problem. Interviews are very common when trying to understand the client or the user. It allows you to see their impressions, listens to their experience directly and be able to ask more questions if needed. There is the type of interviews based on how we prepare for them:

Design Thinking Templates - dt-playbook Design Thinking Templates - dt-playbook

Establish a common understanding in the team about the experiences of customers with a company, product or service. Intellectual property/patent filing. Prototypes can be used to satisfy strategic requirements for managing intellectual property as early as possible in the development process. Design Thinking may seem like just a tool, but this is not the case. Design Thinking is more of a mindset or a process with several different stages, and each stage can be supported with different tools to help in the understanding-designing process. What it is: UserZoom is a cloud-based UX research platform for conducting live user interviews, card sorting, tree testing, and other user research activities remotely. Design Thinking is a customer-centric development process that creates desirable products that are profitable and sustainable over their lifecycle.Now you’ve come to understand your users more deeply and have clearly defined the challenges facing them, you’re now ready to start creating new solutions that are human-centered in design. In Figure 1, the core design thinking processes appear as a ‘double diamond.’ This represents the focus on thoroughly exploring the problem space before creating solutions. Each diamond focuses on divergent thinking (understanding and exploring options) followed by convergent thinking (evaluating options and making choices). On this course, you’ll explore the five steps of the process – Empathise, Define, Ideate, Prototype, and Test. The Design Thinking Toolbox offers five key elements that make it an indispensable tool, especially for beginners and for deepening Design Thinking knowledge:

The Design Thinking Toolbox - Microsoft Library - OverDrive

Prepare the phases "Finding ideas" and "Developing prototypes" and thus create a good starting point. Gain insights that are not visible in a superficial view, such as frustration and deeper motivations of a user. Real-time, moderated sessions—ideal for the ‘Empathize’ stage and finding out more about user challenges by asking follow-up questions.Here, you will want to use Design Thinking empathy tools to understand your users, challenge assumptions and create the foundation for the rest of the design thinking process. This article will explore the different design thinking tools and methods and how they are used in each Double Diamond process stage. Basically, design thinking methods refer to the practice we use, such as brainstorming the Six Thinking Hats, while the design thinking tools refer to tools we use while applying these methods. In this article, I will discuss both based on the flow of the four stages of the Double Diamond process.