If you are currently experiencing any ear irritation then please consult your personal medical professional before using Smartbud. Stop using Smartbud immediately if you notice any pain or irritation when cleaning. It is advised to try and soften the wax before you begin cleaning as this will make it easier to remove. Failure to soften the wax may result in irritation.

For a better user experience, we recommend replacing the ear tip every 2-3 months (this can be adjusted according to the frequency of use) I think my product is faulty, what is your policy? The Smartbud is only to be used to remove soft wax and loose debris. If you have hard wax or debris that is lodged in place then do not attempt to remove with the Smartbud and instead please seek medical assistance. The Smartbud tips are threaded and screw-on to the device. The tip that is already on the device may have become loose when in transit to you so please ensure the tip is securely attached to the device before use. Failure to do so may result in the tip becoming loose whilst in use. If you have any issues, just get in touch with us at [email protected] and one of our friendly customer reps would be happy to help. Where do you deliver to? You can view our complete return policy here. In short, we offer all Smartbud customers 90-Days Warranty.